Return Policy

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.

Return

Is it possible to return my order?
Yes, this is possible. If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt. The order must meet the following conditions:

1. The order still contains all the appropriate parts, components, and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?
If your order meets the above conditions, follow these steps to initiate the returns process:

• Send an email to: contact@boutiquebayside.com
• Include the following in your email:
  • Order number
  • Reason for the return request
  • Photo of the product in case of breakage
  • First name + last name of the customer
  • Customer address

We will then provide you with the correct return address. Never send the return to the sender; we will provide the correct address after your request. You, the customer, are responsible for the shipping costs of returning the product.

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Cancellation

The consumer has a right of withdrawal if they are a natural person who enters into a legal transaction for purposes not predominantly related to their commercial or professional activity.

A. CANCELLATION CONDITIONS

Right of cancellation
The cancellation period is 30 days from the day you or a third party named by you (who is not the carrier) has received or accepted the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (BAYSIDE BOUTIQUE) via a clear declaration (e.g., by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.

Record for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You can inform us in advance about your cancellation.

To ensure the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, except for delivery costs (including any additional costs resulting from choosing a more expensive delivery option), without delay and at the latest within fourteen days of receiving your withdrawal notice and the returned goods. The refund will be made using the same payment method used for the original transaction unless expressly agreed otherwise. You will not be charged for this repayment.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.